At March, our foundation is built on trust. We know that every piece of information we share has to be handled with immense care, accuracy, and empathy. This includes every story we tell and every resource we create.
In today’s world, it’s impossible to ignore the conversation around Artificial Intelligence (AI). It’s a powerful technology that brings both excitement about opportunities and deep concerns about its safe use. That’s why we want to be completely transparent with you about how we use AI as a tool. It helps create our podcast, March Forward.
Our guiding principle is simple: we use AI to make our team more efficient, not to replace the essential human touch that defines who we are. Think of it as a super-powered assistant that helps us with the heavy lifting, so our team can focus on what truly matters: ensuring the content is medically sound, emotionally resonant, and genuinely helpful for you.
Our Guiding Principle: People First, Always
The rare disease world is vast, and new research emerges constantly. Our goal is to bring you timely, comprehensive, and hopeful updates. AI helps us cast a wider net, gathering and organizing information from countless sources far more quickly than a human team could alone. But that’s where its job ends and our human expertise takes over.
An AI can’t understand the emotional weight of a diagnosis. It doesn’t have the lived experience to know which questions are truly on a patient’s mind at 3 AM. It lacks the critical judgment to separate promising research from overhyped claims. That is, and always will be, the work of our dedicated team.
How It Works: A Look Behind the Mic
We believe in process, especially when it comes to your trust. Here’s a peek into how an episode of “March Forward” comes to life. We blend the best of technology with the irreplaceable value of human oversight.
- The Human Foundation: Choosing What Matters
Every episode begins with our team. We listen to the community and identify topics that are most pressing. We also define the key questions that need answers. This step is 100% human-driven, rooted in the real-world needs of patients and caregivers. - The AI Assistant: Casting the Net
Once we have our topic, we start looking through the latest research and then use AI tools to conduct deep research. The AI scans and synthesizes information from clinical trials, scientific papers, and medical journals to prepare a comprehensive report. This is its core strength: processing massive amounts of data to give us a detailed starting point. - The Essential Human Review: Medical and Content Vetting
This is the most critical stage. The AI-generated report is handed over to our two human oversight teams:- The Medical Review Team: Our medical team meticulously vets every single medical claim. They check for accuracy, nuance, and context. They ensure we are presenting information that is hopeful but realistic. It is also ensured that we never overpromise or misrepresent the science.
- The March Content Team: This team, composed of people with direct experience in the rare disease community, then refines the scripts. They ensure the tone is warm, approachable, and supportive. Also, they simplify complex jargon, making sure the conversation flows naturally.
- The Final Polish: Bringing It All Together
Once the script is mapped out, we move to production. We use AI, with heavy human oversight, to help us generate the voice of the podcast after all the content and research behind it have been mapped out. While we might use AI to help draft a starting point for an intro or a YouTube description, these are always reviewed and edited by our team to ensure everything’s clear and authentic.
Our Unwavering Commitment to You
You could use a GPS to plan the fastest route on a road trip. But you are still the one behind the wheel, making decisions based on weather, traffic, and your passengers’ needs. That’s how we view AI. It’s a valuable tool for navigation, but our human team is always in the driver’s seat, guiding the journey with empathy and care.
Our promise to you is that the voice you hear on “March Forward” is more than just words; it’s the product of a deeply human process. It’s a blend of cutting-edge technology and unwavering compassion, designed to ensure you feel supported, informed, and never alone.
Thank you for being on this journey with us. Together, We March Forward.